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Ordering and Products
How can I place an order on Chessline Fashions?
To place an order, simply browse our website, add your desired items to the cart, and follow the checkout process. You can also contact our customer service for assistance.
Can I modify or cancel my order after placing it?
Once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase.
Is there a size guide available for Chessline Fashions products?
Yes, we provide a comprehensive size guide to help you choose the perfect fit for your Chessline Fashions garments. Refer to it before making your selection.
Do you offer gift cards?
Yes, Chessline Fashions provides gift cards of varying denominations. You can find them on our website, and they make for a perfect gift for your loved ones.
Are the product colors on the website accurate?
While we strive for accuracy, slight variations in color may occur due to monitor settings and photography lighting. Please refer to the product descriptions for additional details.
How can I check the status of my order?
Log in to your Chessline Fashions account to view the status of your order. You can also contact our customer service for assistance.
Shipping & Returns:
What are the shipping options available?
We offer standard and express shipping options. The availability and duration may vary based on your location. Refer to our shipping policy for more details.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. Use this number to track the status of your shipment on our website or the respective courier service's site.
Do you offer international shipping?
Currently, Chessline Fashions ships within India. For international shipping inquiries, please contact our customer service.
Can I change my shipping method after placing an order?
Once an order is confirmed, changes to the shipping method may not be possible. Please review your shipping preferences before completing the purchase.
What should I do if my package is lost or delayed?
If you believe your package is lost or delayed, contact our customer service with your order details, and we will assist in tracking or resolving the issue.
Is there an option for same-day delivery?
Currently, Chessline Fashions does not offer same-day delivery. Refer to our shipping options for estimated delivery times.
Returns and Exchanges
What is the return policy at Chessline Fashions?
We have a hassle-free return policy within a specified period. Please refer to our Returns & Exchanges page for detailed information on eligibility and process.
Can I exchange a product for a different size or color?
Yes, we offer exchanges for size or color, subject to availability. Follow the instructions on our Returns & Exchanges page for a smooth process.
How long does it take to process a return or exchange?
Once we receive your returned item, the processing time typically takes a few business days. You will be notified of the status via email.
Are there any return shipping fees?
Return shipping fees may apply in certain cases. Review our Returns & Exchanges policy for detailed information on return costs and procedures.
Can I return or exchange a product purchased during a sale?
Yes, our standard return and exchange policies apply to items purchased during sales or promotions. Check our Returns & Exchanges page for specific details.
How will I be refunded for returned items?
Refunds for returned items are typically issued to the original payment method. The processing time may vary depending on your financial institution.
Customer Service and Contact
How can I reach Chessline Fashions customer service?
You can contact our customer service team through the "Contact Us" page on our website or via email at customer.service@chesslinefashions.com.
Are there physical Chessline Fashions stores I can visit?
Currently, Chessline Fashions operates exclusively online. For any assistance, reach out to our customer service team.
What should I do if I receive a damaged or defective product?
Contact our customer service immediately with your order number and images of the damaged or defective item. We will assist you in resolving the issue promptly.
What should I do if I encounter issues with the website?
If you experience any technical issues while using our website, please clear your browser cache or contact our customer service for assistance.
Can I place a bulk order for a special event?
Yes, Chessline Fashions accommodates bulk orders for special events. Contact our customer service to discuss your requirements and receive personalized assistance.
How can I provide feedback on my shopping experience?
We value your feedback. You can share your thoughts and suggestions by contacting our customer service or using the feedback form on our website.
Account and Security
How can I reset my password?
Visit the login page and click on the "Forgot Password" link. Follow the instructions sent to your registered email to reset your password.
Is my personal information secure with Chessline Fashions?
Yes, we prioritize the security of your information. Refer to our Privacy Policy for details on how we handle and protect your data.
Can I change my shipping address after placing an order?
Once an order is confirmed, changes to the shipping address may not be possible. Please ensure the accuracy of your address during the checkout process.
Payment and Billing
What payment methods does Chessline Fashions accept?
We accept various payment methods, including credit cards, debit cards, net banking, and select digital wallets. Refer to our checkout page for the complete list.
Is it safe to enter my credit card information on your website?
Yes, Chessline Fashions takes the security of your personal and payment information seriously. Our website uses secure encryption to protect your data.
Are there any additional charges apart from the product prices?
The final amount you see during checkout includes the product cost and any applicable taxes. Shipping charges, if any, will be displayed before you confirm your purchase.
Promotions and Discounts
How can I apply a discount code to my order?
During the checkout process, you will find a field to enter your discount code. Once applied, the discount will be reflected in your total amount.
Are there any ongoing promotions or sales at Chessline Fashions?
Stay tuned to our website and subscribe to our newsletter for updates on promotions, sales, and exclusive offers.
Can I use multiple discount codes on a single order?
Generally, only one discount code can be applied per order. Please check the terms and conditions of the specific promotion for any exceptions.
Product Care and Maintenance
How should I care for my Chessline Fashions garments?
Care instructions for each product can be found on the garment's label and/or on our website. Follow these guidelines to ensure the longevity of your items.
Can I machine wash or dry clean Chessline Fashions products?
Care instructions vary by product. Refer to the care label on each item or check our product care guide for specific washing and maintenance recommendations.
What should I do if a product is out of stock?
If a product is currently out of stock, you can sign up for notifications to be informed when it becomes available again. Additionally, explore our website for alternative styles.