Return & Cancellation Policy

At Chessline Clothing Company, we prioritize your satisfaction with every purchase you make. Our Return & Cancellation Policy is designed to provide you with clear guidelines on how to initiate returns and cancel orders. Please take a moment to review the comprehensive details outlined below to ensure a seamless experience.

Cancellation Policy:

You have the option to cancel your order within 24 hours of placing it. To cancel an order, please reach out to our dedicated customer service team via email at custcare@gmail.com and provide your order number for reference. Please note that once an order has been processed and shipped from our warehouse, it cannot be cancelled. In such instances, our standard return policy applies (see below).

Return Policy:

We accept returns within 15 days from the date of receiving your order. To qualify for a return, items must be in their original, unused, and unwashed condition, with all tags attached. Please be aware that certain items, such as intimate wear, swimwear, and customized or personalized products, are not eligible for return due to hygiene and customization reasons. To initiate a return, please contact our customer service team for further assistance. They will guide you through the return process and provide you with instructions on how to return the item(s) for a refund or store credit, depending on your preference.

Return Process:

Contact Customer Service: Reach out to our customer service team to request a return authorization and receive detailed instructions on the return process.

Package Your Return: Carefully package the item(s) you wish to return, ensuring they are securely packed along with the original packing slip and any additional documentation provided.

Shipping Your Return: Ship the return package to the address provided by our customer service team. Please note that customers are responsible for covering the return shipping costs.

Inspection & Approval: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria for a refund or store credit. We will then notify you of the approval or rejection of your return.

Refund or Store Credit: If your return is approved, we will process your refund or issue a store credit within the specified timeframe.

Exchange Policy:

Currently, we do not offer direct exchanges for returned items. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired product separately.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will promptly address the issue and work with you to resolve it to your satisfaction.

Non-Refundable Items:

Please note that gift cards, promotional items, and final sale items are non-refundable and cannot be returned.

Contact Information:

Should you have any questions or concerns regarding our Return & Cancellation Policy or require assistance with a return or cancellation request, please do not hesitate to contact our customer service team at custcare@chessline.in . We are committed to providing you with exceptional service and ensuring your shopping experience with Chessline Clothing Company, is enjoyable and hassle-free.

Thank you for choosing Chessline Clothing Company,. We appreciate your trust and look forward to serving you.